Technical Officer - Data - 30619

Job Description At the Environment Agency we aspire for inclusivity to thrive in our workforce. We embrace equal opportunities and flexible work arrangements, ensuring everyone can contribute and succeed. We’re looking for proactive individuals to join our Data and Digitisation Team within Permitting - a vital national service at the heart of the regulatory cycle and integral to the government’s growth agenda. Our work ensures businesses and industries can operate on a level playing field, whilst protecting people and the environment. This is an exciting opportunity supporting digital migration (ReSP) and data analysis alongside a Level 4 Data Analyst apprenticeship. The roles contribute to enhancing our data management, data analysis and business reporting capabilities, driving success and innovation through informed decisions. You will be supporting Permitting across four key areas: stabilise, enhance, transform and de-commission. Responsibilities include:

• Applying knowledge gained from the apprenticeship to work alongside Data Specialists to cleanse, store, manage and maintain our data

and the health of our systems.

• Supporting day-to-day extraction, transformation and loading of data from various systems to support accurate KPI reporting, work

queues, permit allocation and productivity data.

• Coordinate and respond to incoming data queries, problems in databases, data processes, data products and services as they occur,

identifying trends to resolve problems to ensure timely and accurate delivery of information.

• Apply range of techniques to analyse, synthesise and visualise data, presenting to a range of audiences to inform decision making.
• Promote a culture of data literacy across Permitting, providing advice, support and training ensuring we follow organisational data

governance, policies on data access, sharing, dissemination and protection.

• Using Microsoft 365 Power tools, develop and deliver bespoke IT solutions for diverse users in response to evolving business needs.
• Support migration onto the Regulatory Services Platform (ReSP)

The team You will join our Centralised Services team (CST) a friendly and dispersed national team, that sits within Permitting. CST plays a vital role in supporting the Permitting Service with various 'do-once' activities across recruitment, development, customer engagement and business support. As a team, we prioritise high standards, excellent customer service, and a collaborative approach to achieve our goals. Experience/skills Required

• Appreciation for the importance of data quality and data management
• Excellent IT skills and an interest in using IT to make work more efficient.
• Ability to handle and process large data sets from various systems (skills further honed through the apprenticeship).
• Support our customers by better understanding their business area, along with their data requirements
• Some experience of using data analytics to improve understanding or processes.
• Team player who can support our dispersed ways of working.
• A love of solving problems and helping others to achieve.
• Good organisational and networking skills.
• Attention to detail, enjoys making things better and an enquiring mind.
• High standards in numeracy and literacy
• Knowledge of the Environment Agency’s permitting systems and processes is beneficial but can also be taught.

Contact and additional information This is a dispersed team based in various hubs across the country. You can be based at any EA office, however some travel will be required (approximately once a month) to our hub locations for training / collaborative events and to understand the work areas of our customers. These are hybrid roles (home working and one mandatory day a week in an office (your base location). Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises. Having an incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment For more information about this role, please contact Sarah Mills: npscentralisedservicesteam@environment-agency.gov.uk Competence 1 Achieves Results Description Description: Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results Please note we do not assess CVs. It is your answers given to the questions below that will be used for interview selection so ensure you draw out your skills and experience in your response. We encourage you to refer to the candidate pack for a link to our "EA capability dictionary". You may find it helpful to research the STAR approach when formulating your response. Question: Can you describe a time when you had multiple tasks with tight deadlines? How did you prioritise your work, manage your time, and ensure accuracy while meeting the deadlines?

• How did you handle unexpected challenges or changing priorities?
• How did you balance speed with accuracy in your analysis?
• What was the outcome, and how did your work contribute to the team or department goals?

Competence 2 Focuses on Efficiency, Innovation and Quality Description Description: Identifies and seizes the opportunity to create, introduce and implement new or improved methods, processes and without, compromising quality or accuracy. Please note we do not assess CVs. It is your answers given to the questions below that will be used for interview selection so ensure you draw out your skills and experience in your response. We encourage you to refer to the candidate pack for a link to our "EA capability dictionary". You may find it helpful to research the STAR approach when formulating your response. Question: Can you share an example of a time when you improved the efficiency or accuracy of a data process? What steps did you take, and what impact did it have?

• How did you identify the inefficiency or accuracy issue?
• What methods or tools did you use to improve the process?
• How did you ensure the data remained accurate and reliable?
• What was the outcome, and how did it benefit the team or department?

Competence 3 Focuses on Customers and Partners Description Description: Addresses the needs of internal and external customers, provides rapid and effective responses Please note we do not assess CVs. It is your answers given to the questions below that will be used for interview selection so ensure you draw out your skills and experience in your response. We encourage you to refer to the candidate pack for a link to our "EA capability dictionary". You may find it helpful to research the STAR approach when formulating your response. Question: This role will bring you into contact with permitting staff across the country. You will be supporting them by providing a helpdesk for their data questions and providing training support for some of our systems as required. Can you give us an example of when you’ve delivered exemplary customer service based on need, what was the situation? How did you establish the need? and what did you do? If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post. The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.