Customer Service Specialist (supply chain)

At our Teconnex UK site, we now require a logistics, customer service specialist to support our customers in a demanding and fast paced role, this role is fixed for 18 months to cover a materity leave.

Working as part of a busy Logistics Team, this role will actively support our customers, ensuring their expectations are exceeded through clear and precise communication.

As a customer facing role, it is crucial to create and develop existing good relations with customer contacts, pro-actively addressing risks to delivery performance and other customer metrics, continually improving the customer experience with Teconnex.

The role demands a person who can effectively coordinate data and information between internal stakeholders in Production, Sales, Planning and Dispatch, to deliver accurate responses to customers and eliminating the risk of potential escalations.

Tasks will include managing and maintaining data in a range of customer specific systems, e.g. Portals, Customer Surveys and Spreadsheets, to ensure they are updated timely and accurately, feeding back short-term schedule changes, operational notifications, alerts and customer evaluation data.

This role will also coordinate the receipt, evaluation and modifications to customer delivery forecasts onto the Teconnex ERP business system, working closely with our Quality and Production teams to ensure our customer score cards are in line with Teconnex KPIs.

• To develop a relationship with customers, internal production and shipping to improve communication externally.
• Analyse and process customer schedules for short-term changes and long-term forecast.
• Maintain all customer system data (Covisint, SupplyOn, Sterling)
• Monitor customer receipt data against shipment records
• Analyse customer scorecard data, review and challenge where appropriate
• Ensure accurate Sales Order input for assigned Customer Accounts. Develop partnerships with customers.
• Follow up of Production Plans for assigned Customer Accounts and ensure the status is communicated to each customer on progress.
• address changes to processes and seek more effective ways of manging the transactions through order to delivery

About you

• A background working within a manufacturing environment, time spent within within logistics and customer services.
• Experience of daily usage of an ERP system., Knowledge of Epicor would be advantageous.
• Would be advantageous if you have been involved with EDI
• Continuous improvement experience
• Managing customer relationship and able to provide an effective seamless service.
• Lean processes improvements, would be desirable
• Methodical and customer centric

This is an opportunity to make a difference for 18 months to our supply chain, customer services.

Please ensure that you have the right to work in the UK when applying

No agencies please only direct applications are acceptable