*   Job Role - Administrator Location – Magor, NP26 3RA Hours – Monday – Wednesday, 8:00am - 16:00pm & Thursday, 8:00am - 14:00pm

**Location:** Monmouthshire **Salary:** Salary £18157.86 - £18157.86 **Reference:** SELECTHR-VACANCY-14679 **Category:** Administration

Administrator

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. **Please check your email account regularly**. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum. This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed **Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview** An exciting opportunity has arisen for a Regional Patient Pathway Co-Ordinator to work for the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards. We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology in the South East Wales Region The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. This role is a permanent role. Main duties of the job The post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Surgical Division. The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service. To manage inpatient waiting lists and supervise the day to day running of the inpatient scheduling service. To provide support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for this service. The main focus of this role will to be to provide support to ensure access targets are met within the Regional Ophthalmology service and that inpatient and outpatient capacity is well utilised. The post involves the booking of outpatient appointments and day case treatments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Regional systems and using direct and partial booked appointment processes. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring. Working for our organisation Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. **Qualifications** Essential criteria

*   Good standard of education
*   Knowledge of administrative procedures and systems, some of which are routine and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
*   Good keyboard skills required

Desirable criteria

*   ECDL qualification (European Computer Driving Licence) or evidence of similar skill

**Experience** Essential criteria

*   Ability to work as part of a multi-disciplinary team
*   Ability to communicate as part of a multi-disciplinary team
*   Ability to communicate with patients in an empathetic regarding their treatment and procedures
*   Can demonstrate an enthusiastic approachable and friendly manner

**Skills** Essential criteria

*   Previous NHS experience in a role with ORMIS, RTT, 26 weeks experience or equivalent administrative competence developed in an associated organization
*   Ability to take on an active role in the operational requirements

Desirable criteria

*   Ability to take on an active role in agreed learning activities and keeps a record of them
*   Understanding of knowledge and skills framework and ability to identify learning and needs and interests
*   Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

**Other** Essential criteria

*   Acts in a way that is consistent with legislation, policies and procedures and abides by the Health Board health and Safety Policies
*   Ability to support others in maintaining health, safety and security
*   Ability to identify and assess the potential risks involved in work activities and processes for self and others

Desirable criteria

*   Knowledge of emerging NHS initiatives – patient choice, ORMIS and be able to respond positively to those to ensure local implementation

Regional Patient Pathway Co-ordinator

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. **Please check your email account regularly**. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum. This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed **Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob OverviewPLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD** The ABUHB Flow Centre is an innovative new service that was set up to ensure that patients in the ABUHB area receive the best care to meet their needs first time. The Flow Centre is one of the first points of contact for patients accessing healthcare in the ABUHB area. It receives referrals from Primary Care and the Welsh Ambulance Service Trust (WAST) along with other referring agencies. The Flow Centre other function our internal transfer of patients between sites. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Following a period of training and evaluation staff will be expected to work alongside doctors and nurses to direct patients to the most suitable healthcare setting. This is a 24 hour service and will operate 365 days a year. The post holder will be employed by ABUHB and there may be a requirement to work flexibly to meet service demands. Main duties of the job We are looking to recruit a new Flow Navigator who will preferably have experience of working in a call centre style environment and some experience within in healthcare. Working as a Flow Navigator gives you the rare chance to be part of an exciting and evolving service. The role involves directing calls from GPs, Welsh Ambulance Service Trust(WAST) Paramedics and other healthcare professionals and directing patients to the most appropriate place first time. We are excited to hear from any individuals who can demonstrate the skills and aptitudes required to join the team. In exchange the Flow Centre will provide a commitment to deliver an in depth training programme required to work within the team. The candidate will require the drive and passion to undertake continual self-development and training whenever it should arise. Working for our organisation Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Aptitude and Abilities Essential criteria

*   Advanced I.T skills.
*   Ability work in a dynamic changing service
*   Ability to work under pressure and remain calm and professional

Desirable criteria

*   Ability to speak Welsh
*   Knowledge of a range of medical conditions and clinical terminology

**Experience** Essential criteria

*   Customer service
*   Team working
*   Good level of competence MS office programmes such as Word, Excel, PowerPoint and Outlook.

Desirable criteria

*   Call centre experience
*   A&E/MAU/SAU/WAST experience
*   Experience of using various databases

**Qualifications And Skills** Desirable criteria

*   Understanding of Flow Centre and Intersite transfers
*   Knowledge of MAU,SAU and other areas within health board

**Qualifications And Skills** Essential criteria

*   Knowledge of administrative procedures and systems, some of which are nonroutine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
*   Excellent I.T Skill
*   Demonstrable communication and customer service skills
*   Experience of using various databases

Desirable criteria

*   Call centre experience
*   Team working
*   Knowledge of a range of medical conditions and clinical terminology

Flow Navigator INTERNAL

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. **Please check your email account regularly**. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum. This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed **Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview** PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY CAMHS - ANEURIN BEVAN UNIVERSITY HEALTH BOARD An exciting opportunity has arisen for a CAMHS Secretary/Administrator to provide administrative support various multi-disciplinary teams within the Child and Adolescent Mental Health Service. Duties will include providing secretarial/administrative support to the various multidisciplinary teams of the service, Primarily the CYP ARFID Team, P-CAMHS and CORE CAMHS teams. You will be required to support the teams admin using the WCCIS system, and working closely with CAMHS Service Improvement Manager and SMT Admin Coordinator to support the service where required and overall supporting the referral to treatment (RTT) function within CAMHS. The successful candidate must be flexible to the needs of the service and able to manage a varied work schedule, being able to work into the different teams as and when required. For further information about the post please contact Ruth Edwards, Service Improvement Manager on 01633 436821 The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply. Main duties of the job To provide administrative support to the various multi-disciplinary teams within the Child and Adolescent Mental Health Services and working closely with the Service Improvement Manager and SMT Admin Coordinator. This role involves communicating with families and children who are patients of the Child & Adolescent Mental Health Service. Post holders must have the interpersonal skills and resources to respond appropriately to enquiries where the caller/service user may be angry, distressed, or confused. Post holders also need to know how to respond to suspected or actual disclosures where Child Protection is a concern. Working for our organisation Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future **Qualifications** Essential criteria

*   Experience and Knowledge of administrative procedures and systems. Experience and training to Vocational Level 3 or equivalent demonstrable experience

Desirable criteria

*   Secretarial Qualification, including mental health terminology

**Experience** Essential criteria

*   Relevant proven secretarial/Admin Experience in public services Experience in dealing with the general public Audio typing experience

Desirable criteria

*   Secretarial experience within mental health/health setting Supervision of administrative/reception or health records team of staff

Knowledge and Skills Essential criteria

*   Good knowledge of IT & Microsoft Office packages Good written & verbal Communication skills Strong numeracy skills Excellent organisational abilities

Desirable criteria

*   Medical system experience i.e CWS, Myrthin, epex, WCCIS, or good understanding of databases including Health Roster Knowledge and understanding of health records functions Ability to speak Welsh

Personal Qualities Essential criteria

*   Good interpersonal skills Composed, diplomatic and helpful approach. Professional attitude Mature and flexible approach to meet the needs of the service

Desirable criteria

*   A flexible, collaborative attitude towards duties and responsibilities to meet the needs of the service.

**Other** Essential criteria

*   Approachable and professional in dealing with people

Desirable criteria

*   Hold an interest in mental health and/or clinical practice

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