Team Leader

NHS AfC: Band 4 Main area Department of clinical Haematology Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week Job ref 349-MRI-6862536* Site Manchester Royal Infirmary Town Manchester Salary £26,530 - £29,114 per annum Salary period Yearly Closing 11/05/2025 23:59 Job Overview We are looking for an enthusiastic and motivated Team Leader with previous administration experience to work in the busy Clinical Haematology Department at Manchester University NHS Foundation Trust. Under the direct supervision of the Operational Manager, this post is responsible for providing a comprehensive administrative service for Clinical Haematology Outpatient Services in accordance with relevant policies, procedures, protocols, and guidelines. Attention to detail is essential. You must be proficient in the use of Microsoft Office software with the ability to pick up computer processes / systems quickly. The ability to work under pressure whilst remaining calm is essential, as well as the ability to work as part of a team and have excellent communication skills. A flexible and co-operative approach is essential. In return we will provide a comprehensive induction programme, and you will be appraised on a yearly basis with a view to developing knowledge and skills where appropriate. Main duties of the job Leadership of relevant admin staff members. Responsible for the day-to-day management of Clinical Haematology Outpatient Services (Reception, Haematology Day Unit and Haemophilia Centre) administration. Liaison with internal and external departments or organisations. Respond and action queries from clinic, Haematology Day Unit and Haemophilia Centre patient group. Manage Day Unit and Haemophilia treatment and clinic requests sent via EPIC System/ email/telephone and face to face. Inputting and updating patient registration and outcomes. Via the Epic system, generate home treatment and patient procedure letters using standard template. Amend typed letters. Making patients visible on the hospital system in a timely manner ready for admission to the Haematology Day Unit and Haemophilia Centre. Organise ambulance transport and interpretation service. Data entry and retrieval from databases/core clinical systems. Assist in reconciling invoices, as and when required. Inputting and maintenance of in-house Haemophilia database, ensuring high quality and accurate data and that any necessary corrective action is taken in a timely manner. Submit data to National database as required. Undertake all duties allocated by the Operational Manager as appropriate to the role, e.g., performance information on appointment/treatment outcomes, outstanding pre-admission/ expected date of admission. Working for our organisation MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together. Detailed Job Description And Main Responsibilities To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. We’re looking forward to hearing from you! Person specification Qualifications Essential criteria

• NVQ2 in customer services or medical administration or equivalent experience
• Good level of general education, including a minimum of GCSE English at C grade or equivalent

Desirable criteria

• NVQ 3 in Customer Service or other relevant subject matter

Experience Essential criteria

• Previous experience of working in a customer service environment as part of a team as well as in isolation
• Minimum of two years clerical experience
• Experience of dealing with a range of information and accurate data entry
• Ability to deal effectively with a range of ‘customers’ including patients, clinical and managerial staff
• Evidence of handling difficult circumstances, e.g., customer complaints
• Experience of working in a team environment
• Experience of training / induction of new staff

Desirable criteria

• Knowledge of outpatient, inpatient or diagnostic booking and scheduling processes in EPIC and/or other relevant systems
• Previous supervisory experience

Skills Essential criteria

• Good oral and written communication skills
• Good speed/accuracy level of keyboard skills
• IT skills in Microsoft Office applications
• Ability to prioritise competing tasks effectively
• Able to work to deadlines without needing direct supervision

Desirable criteria

• Organisational ability
• Excellent interpersonal skills

Knowledge Essential criteria

• Knowledge of requirements of patients
• Knowledge of Information Governance and data protection regarding respect for confidential information

Desirable criteria

• Knowledge of medical terminology
• Understanding of IT generally
• Knowledge of NHS system
• Knowledge of hospital environment / routines

Additional Essential criteria

• Conscientious and hard working
• The ability to remain calm and professional under pressure
• Able to work in other Departments, when required
• Proactive and able to work on own initiative and manage own workload
• Tactful and diplomatic
• Willingness to undertake training
• Flexible
• Team player

Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download

• Job description (PDF, 448.4KB)
• Person specification (PDF, 448.4KB)
• Functional requirements (PDF, 920.2KB)
• Candidate Essential Guide Non Medical (PDF, 1.3MB)

Apply online now Further details / informal visits contact Name Jenna McNamara Job title Operational Manager Email address jenna.mcnamara@mft.nhs.uk List all jobs in Administrative Services or all sectors