OEM Digital Manager - Transport

JOB TITLE: OEM Digital Manager - TransportLOCATION: Manchester, Newport, LondonHOURS: Full timeWORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above. Our Transport hubs are Manchester and Newport but regular travel will be required.

About this opportunity

We're recruiting for a brand‑new role within our Digital and Retention team to support a major new OEM (Manufacturer) partnership. This is an exciting opportunity for a Digital Manager to shape and lead the development of a best‑in‑class digital finance journey for launch, while also driving future digital innovations that improve the customer experience.

You'll play a key role in leading digital development with the OEM partner, understanding dealer needs, and collaborating with internal teams to build a seamless finance journey for customers, dealers, and the manufacturer.

Key Responsibilities:

• Lead and optimise the end‑to‑end digital journey for Retail Finance (Black Horse) and Leasing (Lex Autolease and Tusker) products, managing day‑to‑day relationships with the OEM partner, platform teams, and internal stakeholders.

• Participate in continuous improvement initiatives to enhance customer experience and digital performance.

• Monitor performance of digital products and journeys, identifying opportunities to drive engagement, conversion, and sales.

• Ensure compliance with regulatory and legislative requirements, including fair customer outcomes.

• Act as the Digital advocate for the brand-building strong relationships with partners and dealer networks, including presence in OEM offices and dealerships.

• Support integration of our services into OEM and dealer digital ecosystems, collaborating closely with platform and dealer teams.

• Champion the use of emerging technologies (e.g., digital finance platforms, AI, DMS integrations) that enhance customer and dealer journeys.

• Conduct competitor and market research to ensure the business remains at the forefront of digital innovation and best practice.

• Promote customer‑centric thinking and challenge the status quo to drive continuous digital improvement.

Essential Skills

• Experience in a digital role and a strong understanding of digital customer journeys.

• Ability to translate digital and technical requirements into clear business solutions.

• Strong problem‑solving skills and analytical capabilities.

• Experience in motor finance, automotive, fintech, or other relevant digital product environments.

• Proven ability to influence partners and drive change.

• Able to work collaboratively across departments and with external partners and suppliers.

Desirable Skills:

• Awareness of compliance, data protection, and industry regulations.

• Understanding of automotive digital platforms (e.g., DMS, online finance tools, API‑based integrations).

• Familiarity with emerging digital technologies and their application in customer journeys.

About working for us:

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues, and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!