Service Management Senior Manager

Working with a Large IT Consultancy who are on the search for Service Management Consultant (Senior Manager) on a permanent basis. This is a high impact role in the Cloud Transformation capability unit contributing to strategic proposals, drive client engagement, secure new business opportunities, and mentor a high-performing team to support consulting practice growth.

• Remote with occasional travel
• Salary - up to £100,000 per annum + Additional lucrative benefits
• Candidates must be SC Eligible
• Please note no sponsorship will be provided for these roles

Key Expectations of our Cloud Operating Model Managing Consultants are;

• Advise clients on the impact of cloud transformation, helping them develop and implement new digitally enabled business models that leverage cloud operating models.
• Conduct assessments and audits of existing cloud operating models to identify areas for improvement.
• Monitor and evaluate the effectiveness and maturity of cloud operating model transformations, adjusting as needed to ensure success.
• Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design.
• Work and communicate with all levels of an organisation to collaboratively innovate, design, and implement cloud transformations.
• Bring an acute sense of market trends and the challenges facing our clients, to deliver lasting and sustainable organisation transformations.
• Contribute to the growth and success of a top-tier consulting practice including our market offers, knowledge and the overall strategic goals of the practice.

Your Profile

You’ll bring experience in transforming businesses through technology and re-defining the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in some of the following areas

• Proven experience in managing operating model transformations with ability to work internal & external stakeholders
• Experience of delivering business outcomes through your consulting skills to develop cloud operating models utilising agile and lean principles as well as process flow mapping
• Understanding of how how operations, architecture and organisational design need to change for cloud operations to be set up successfully
• Practical experience with ITILv4 best practices and frameworks, including Incident Management, Change Management, Problem Management, and Service Desk operations
• An ITILv4 Foundation or higher-level certification demonstrating formal training and understanding of ITIL processes will be highly valued
• Experience in implementing platform based operating models & designing organisation structures that enables to enhance cloud value
• Proven track record of establishing and maintaining strong relationships with key stakeholders, acting as a trusted advisor.
• Experience in developing and implementing tailored client engagement strategies aligned with business objectives.
• Evidence of having successfully delivered and led advisory engagements, driving positive outcomes and developing opportunities to deliver follow-on work
• Experience in leading and supporting sales efforts, as well as shaping deal and engagement commercials
• Evidence of managing teams, including multiple workstreams in complex delivery environments

Nice to have skills

• Some understanding and experience with DevOps principles and practices

• Understanding of different elements of a cloud adoption strategy including the structure and functions within a Cloud Centre of Excellence (CCoE)

As a Senior Manager we also look for the following nice to haves:

• Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
• Experience of proposition building and delivery.
• Business development – utilising a combination of the organisation’s broader pre-existing relationships, company relationships and your own network, you’ll be generating c.£1m of consulting revenues