**Job Summary** We are recruiting for 2 experienced Advanced Nurse Practitioners, with full time hours available for both roles, we will also accept part time or job shares. We will also consider a recently qualified Advanced Nurse Practitioner if they are right for the role but they will need to have some previous experience of minor illnesses and acute care. They will provide assessment and care of acutely presenting patients within the practice. They will be able to work autonomously within the scope of their experience and qualifications but will have the support and supervision of the doctors within the practice. This includes appointments within the surgery as well as on occasion, visits to patients in their own homes or nursing/residential homes where required. They will recognise and work within their own competence and professional code of conduct as regulated by the NMC. In order to work at this level NMC requirements for advanced clinical practice must be met. Main duties of the job The main duties will include assessing and diagnosing patients presenting with acute issues, either face to face, by telephone or any other methods as appropriate. You will be working alongside our established ANP in our duty team. You will also assist the nursing team with patients who have presented with issues beyond those that they feel competent to manage. Please see the job description for a more detailed overview of the job role and responsibilities. **About Us** The Grove Medical Centre is a large Practice based in Sherborne with around 13,000 registered patients. We are a friendly, hardworking team who put patient care first, with every department always willing to help each other out to deliver the best possible care. We have a fantastic clinical team of GPs, Nurses and Healthcare Assistants who are supported by our Patient Services, Care Coordinator and Administration teams. We also have a Pharmacy and Mental Health team, plus Frailty Nurses who work for the Sherborne Area Primary Care Network and provide care for the three Practices that make up the PCN. Date posted 04 February 2025 Pay scheme **Other** Salary Depending on experience From £45,454 per annum Contract Permanent Working pattern Full-time, Part-time, Job share Reference number A1207-25-0000 Job locations Wootton Grove Sherborne Dorset DT9 4DL **Job Description** Job responsibilities Job Summary: The role is for an experienced Advanced Nurse Practitioner who will provide assessment and care of the acutely presenting patient within the practice. They will be able to work autonomously within the scope of their experience and qualifications but will have the support and supervision of the doctors within the practice. This includes appointments within the surgery as well as on occasion, visits to patients in their own homes or nursing/residential homes where required. They will recognise and work within their own competence and professional code of conduct as regulated by the NMC. In order to work at this level NMC requirements for advanced clinical practice must be met. Job Responsibilities: A fully qualified Advanced Nurse Practitioner will be competent in delivering the following services. For a registered Advanced Nurse Practitioner entering general practice it is recognised that they might not yet have all these skills and as such training will be given as appropriate. **Clinical** Assess, examine, diagnose, and develop management plans for patients presenting with a new problem. Deliver evidence-based care according to national and local guidelines. Prescribe within the scope of knowledge in accordance to both practice, NHS Dorset and National guidance. Produce accurate complete records of patient consultation using accurate cod to ensure easy and accurate information retrieval for monitoring and audit processes. Assist the practice to obtain the level of QoF points required by acting on highlighted QoF indicators where appropriate. Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects, and interactions. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care. Support patients in the application of the principles of self-care and healthy living. Where suitably qualified, to manage the health needs of women presenting for family planning, cervical cytology, or sexual health consultation. Participate in opportunistic vaccination and immunisation of both adults and children. Follow agreed clinical protocols with referral to GPs as appropriate. If required, to assess and manage the needs of patients presenting for opportunistic wound care or phlebotomy provision. Support the nursing team with assessing patients who have presented with issues beyond those the nurse/HCA feels competent to manage where it is within the clinical scope of your own competence. **General** Take responsibility for your own learning and personal development to include acting as a positive role model. Have an awareness of and compliance with all relevant practice policies/guidelines, such as prescribing, confidentiality, data protection, health and safety. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome cultural and language barriers. Carry out consultations within the practice face to face, by telephone or using online or other methods as appropriate. Use the audit cycle to evaluate the quality of the work within the practice and use results to implement improvements where required. Support and participate in shared learning across the practice and wider organisation. Understand and apply legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance including contributing to case conferences or documentation if required. Maintain and clean equipment as per guidelines that are used in the course of your duty. Chaperoning and assisting patients who are being examined by another clinician on request. Maintain general tidiness and cleanliness of the consultation or treatment room that you are working in. Participation in administrative systems in the Practice A duty to advise GP(s) of potential problems or errors within the range of assigned tasks. Attend and participate in any Practice meetings when required. These may be on days you do not normally work, however you are expected to attend and will be paid overtime. On occasion there may be a requirement to undertake home visits Any other delegated duties appropriate to the post Job Responsibilities: Job description Job responsibilities A fully qualified Advanced Nurse Practitioner will be competent in delivering the following services. For a registered Advanced Nurse Practitioner entering general practice it is recognised that they might not yet have all these skills and as such training will be given as appropriate. **Clinical** Assess, examine, diagnose, and develop management plans for patients presenting with a new problem. Deliver evidence-based care according to national and local guidelines. Prescribe within the scope of knowledge in accordance to both practice, NHS Dorset and National guidance. Produce accurate complete records of patient consultation using accurate cod to ensure easy and accurate information retrieval for monitoring and audit processes. Assist the practice to obtain the level of QoF points required by acting on highlighted QoF indicators where appropriate. Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects, and interactions. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care. Support patients in the application of the principles of self-care and healthy living. Where suitably qualified, to manage the health needs of women presenting for family planning, cervical cytology, or sexual health consultation. Participate in opportunistic vaccination and immunisation of both adults and children. Follow agreed clinical protocols with referral to GPs as appropriate. If required, to assess and manage the needs of patients presenting for opportunistic wound care or phlebotomy provision. Support the nursing team with assessing patients who have presented with issues beyond those the nurse/HCA feels competent to manage where it is within the clinical scope of your own competence. **General** Take responsibility for your own learning and personal development to include acting as a positive role model. Have an awareness of and compliance with all relevant practice policies/guidelines, such as prescribing, confidentiality, data protection, health and safety. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome cultural and language barriers. Carry out consultations within the practice face to face, by telephone or using online or other methods as appropriate. Use the audit cycle to evaluate the quality of the work within the practice and use results to implement improvements where required. Support and participate in shared learning across the practice and wider organisation. Understand and apply legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance including contributing to case conferences or documentation if required. Maintain and clean equipment as per guidelines that are used in the course of your duty. Chaperoning and assisting patients who are being examined by another clinician on request. Maintain general tidiness and cleanliness of the consultation or treatment room that you are working in. Participation in administrative systems in the Practice A duty to advise GP(s) of potential problems or errors within the range of assigned tasks. Attend and participate in any Practice meetings when required. These may be on days you do not normally work, however you are expected to attend and will be paid overtime. On occasion there may be a requirement to undertake home visits Any other delegated duties appropriate to the post Person Specification Personal Attributes Essential

*   Self-directed practitioner
*   Excellent communication skills both written and verbal with experience of communicating difficult messages to patients and families
*   Highly motivated
*   Flexibility
*   Enthusiasm
*   Team player and able to work across boundaries

Specialist Knowledge/Skills Essential

*   Advanced Clinical Practice skills
*   Clinical examination skills
*   Accountability of own role
*   Management of patients with long-term conditions
*   Management of patients with complex conditions
*   Clinical Governance issues in primary care
*   Patient Group Directives, Patient Specific Directives and associated policy

Desirable

*   Understanding of national and local health policy
*   Knowledge of public health issues
*   Mentoring and training experience
*   Specialism in an are other that minor ailments/injuries such as sexual health, diabetes, respiratory, mental health

Qualifications Essential

*   Registered first level nurse
*   MSc, Level 7 qualification or equivalent (NMC requirements for advanced practice must be met)
*   Independent/supplementary nurse prescribing qualification
*   Advanced nursing specialist qualification
*   Relevant nursing/health degree

Desirable

*   Clinical supervision training and experience
*   Specialism in area other minor ailments/injuries such as sexual health, diabetes, respiratory, mental health

Experience Essential

*   Nurse Prescribing
*   Nurse-led management of minor illness, minor ailments and other minor injuries
*   Nurse-led triage
*   Audit

Desirable

*   2 years + recent primary/community nursing experience
*   Compiling clinical protocols and guidelines
*   Research and QI

Person Specification Personal Attributes Essential

*   Self-directed practitioner
*   Excellent communication skills both written and verbal with experience of communicating difficult messages to patients and families
*   Highly motivated
*   Flexibility
*   Enthusiasm
*   Team player and able to work across boundaries

Specialist Knowledge/Skills Essential

*   Advanced Clinical Practice skills
*   Clinical examination skills
*   Accountability of own role
*   Management of patients with long-term conditions
*   Management of patients with complex conditions
*   Clinical Governance issues in primary care
*   Patient Group Directives, Patient Specific Directives and associated policy

Desirable

*   Understanding of national and local health policy
*   Knowledge of public health issues
*   Mentoring and training experience
*   Specialism in an are other that minor ailments/injuries such as sexual health, diabetes, respiratory, mental health

Qualifications Essential

*   Registered first level nurse
*   MSc, Level 7 qualification or equivalent (NMC requirements for advanced practice must be met)
*   Independent/supplementary nurse prescribing qualification
*   Advanced nursing specialist qualification
*   Relevant nursing/health degree

Desirable

*   Clinical supervision training and experience
*   Specialism in area other minor ailments/injuries such as sexual health, diabetes, respiratory, mental health

Experience Essential

*   Nurse Prescribing
*   Nurse-led management of minor illness, minor ailments and other minor injuries
*   Nurse-led triage
*   Audit

Desirable

*   2 years + recent primary/community nursing experience
*   Compiling clinical protocols and guidelines
*   Research and QI

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name The Grove Medical Centre Address Wootton Grove Sherborne Dorset DT9 4DL Employer's website https://www.thegrovemedcentre.co.uk/ (Opens in a new tab)

Advanced Nurse Practitioner

**Role overview** As a **Retail Optical Assistant** at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. **Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.Who are we?** We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. **Who is the perfect candidate?**

*   Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
*   Great communication and rapport building to translate professional terminology into language understandable to patients
*   Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
*   Ability to work as part of a team, with colleagues across the whole store
*   The ability to work under pressure and handle challenging situations in a fast-paced retail environment
*   Confidence, passion, drive and enthusiasm
*   Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
*   Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Anything else you should know?

*   Sales and performance-based bonus
*   Targeted incentives
*   Pension scheme
*   Life Assurance - 2 x your basic annual salary
*   Free eyewear annually with eligibility from day one of joining us!
*   Opportunities to get involved in the OneSight EssilorLuxottica Foundation
*   Discounts throughout the year for your friends and family
*   Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
*   33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
*   Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
*   Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
*   Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
*   And so much more!

Retail Optical Assistant

**Sales Consultants Required – Get Paid Weekly** Join our growing team of sales consultants in London today! You will be responsible for delivering exceptional service to a wide range of customers and leads. We have on-site, remote working, and temp-to-perm opportunities available. You will have the chance to work with a range of industry leading companies to develop your skills and career, with many benefits. Check the Coople Jobs app regularly as new jobs are posted daily. **Why work as a Sales Consultants with Coople?**

*   Flexible start dates.
*   No minimum hours. Choose when you work, where you work and how often you work.
*   Earn up to £14.15/hr, with holiday pay included. As your legal employer, we also manage your National Insurance and help you save for retirement with pension contributions.
*   Get paid weekly – every Friday!
*   Temp-to-perm and remote work opportunities available.
*   Rate and review shifts. Work for multiple office companies and find which ones you like best.
*   Apply for jobs on the go via the Coople Jobs app.

**What are we looking for in our Sales Consultants?**

*   Be a highly effective communicator with the ability to build rapport with customers from a variety of cultural backgrounds.
*   Have the ability to focus on the desired result, by setting challenging goals, whilst meeting or exceeding them.
*   You are eager to learn, grow and develop in a scale up environment.
*   Great customer service skills with a customer outcome driven focus and approach.
*   Strong administrative capabilities.
*   Previous sales experience is desired.
*   A full UK Driver's License is desired but not essential.

**Your Sales Responsibilities May Include**

*   Drive growth via a customer and solution focused approach.
*   Handling sales inquiries and educating customers on products and benefits.
*   Progressing the customer lead through the pipeline.
*   Scheduling appointments (via phone/email/chat).
*   Working closely with the Operation and depot teams to ensure the company are maximising all sales potentials.
*   Maintain an unwavering high level of customer with a passion.

**About Us** Coople is one of Europe’s largest on-demand, digital staffing platform with over 7,500 hiring companies and 1 million registered workers globally. Our mission? We’re here to change how the world works through technical innovation, matching and connecting ambitious workers with flexible and fulfilling work across the hospitality, office, events, retail, and logistics sectors.

Sales Consultant - Part Time (Remote)

**About** Are you a proactive leader who thrives in fast-paced environments and prioritizes safety? You will have experience managing construction projects from planning to execution, overseeing installations, and coordinating with contractors, clients, and the company. **The Opportunity** This is an exciting opportunity for a seasoned Project Manager to lead a dynamic team and report directly to the Project Director. As a key member of our team, you will be responsible for scheduling, workface planning, coordination, supervision, cost control, and ensuring the safety and productivity of your teams on-site. **Your Duties And Responsibilities**

*   Safety:

*   Promote and ensure a culture of safety on-site, understanding legal responsibilities and Occupational Health and Safety guidelines.
*   Coordinate and facilitate safety training for teams, leading toolbox meetings, and completing hazard assessments.
*   Address any safety issues promptly and participate in safety incident investigations.

*   Leadership and Supervision:

*   Effectively coordinate teams and ensure adherence to company and project policies and procedures, organizing manpower, and assessing team competency and capability.
*   Assign tasks, set work standards, and ensure team morale and productivity, providing mentorship and coaching to team members, including apprentices.
*   Address and resolve issues among crew members, applying corrective actions when necessary.

*   Planning and Scheduling:

*   Evaluate project plans and schedules, adjusting as needed to meet production goals, ensuring the field installation work package (FIWP) is complete, and all required tools and materials are available.
*   Identify scheduling conflicts and address them with other teams and contractors, translating project requirements into prioritized work plans for each crew.
*   Monitor work progress, adjusting schedules to maintain deadlines.

*   Quality Control:

*   Ensure work meets job specifications and design drawings, reviewing inspection reports, and coordinating resolutions for deficiencies identified.

*   Administration:

*   Prepare reports and documentation for the project, maintaining supervisor logs and diaries, reporting on team production, work progress, and changes.
*   Approve material requisitions, ensuring quality control reports are completed, and make recommendations for personnel actions.
*   Lead and organize teams effectively, communicate clearly, assess crew skills, coach team members to meet performance standards, resolve conflicts, and foster a cooperative work environment.
*   Plan and implement workface schedules efficiently, handle administrative duties, and use technology and time management techniques to meet project deadlines.

**About You**

*   You hold a Mechanical or Electrical Degree/HND/HNC, or relevant experience, and have at least 5 years' experience in a similar role, familiar with various construction trades.
*   You possess professional registration, preferably Chartered or Member status, along with relevant certifications such as CILM Training or equivalent, CSCS Managers & Professionals, or CCNSG certification.
*   Bonus qualifications include Security BPSS Vetting, IOSH/NEBOSH certification, and familiarity with project construction scope and objectives.

This is an ideal position for a results-driven, safety-conscious, and experienced Project Manager who excels in leadership roles, ensuring both team efficiency and project success in a fast-paced environment. Nice-to-have skills

*   Project Management
*   Leadership
*   Planning
*   Scheduling
*   Quality Control
*   Administration
*   Bridgwater, England

Work experience

*   General Project Management
*   IT Project Manager

Languages

*   English

Project Manager

**Job Summary** The required shifts are Mondays and Wednesdays (08:30 to 18:30 with 45 mins break) and Fridays (08:30 to 16:30 with 30 mins break), total of 26 hours per week. We are looking for someone to join our reception team who will work hand in hand with our clinical and administrative teams to support the provision of great patient care. If you are looking for the challenge of a completely new role that requires you to have your wits about you (very busy environment), to learn some medical terminology/computer systems/processes and procedures and you would enjoy helping our patients and our team we would welcome your application. If you are already an experienced medical receptionist then you will know what to expect but at Penn Hill Surgery we would hope you would enjoy working as part of a great team who are supportive of each other and the wider team. If you would enjoy a busy work environment, lots of telephone and face to face patient interaction and administration then please send us a copy of your cv. Main duties of the job Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed Enter patient information accurately onto the computer (EMIS) as required Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery Action tasks on EMIS, AskmyGP and Email on a daily basis Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record. Completing tasks. Deal with patient registrations including temporary patients and deductions. Scanning and coding of clinical documents. **About Us** Penn Hill Surgery is located just off of Yeovil's town centre where we enjoy the benefit of on site staff parking. We have a team of 4 GP partners, 2 Salaried GPs, 1 Advanced Nurse Practitioners, 1 Clinical Pharmacist, 3 Practice Nurses, a Trainee Nurse Associate and 2 HCAs. We are also joined by GP trainees as we are a training practice. In our non-clinical team we have 2 Health Coaches, a prescription pod consisting of Prescription Clerks and General Practice Assistants (GPAs), Finance and Performance administrators, a Patient Services Manager that line manages Reception and our Medical Secretary team as well as a Practice Manager. We are a friendly, dynamic practice who are looking for individuals to enhance our non-clinical team. We offer 5 weeks + bank holiday pro rata annual leave, a paid sickness scheme and a NHS/other pension dependent on your choice. Date posted 29 January 2025 Pay scheme **Other** Salary £11.75 to £12 an hour £11.75 (inexperienced) £12.00 ( min 1 year GP experience) Contract Permanent Working pattern Part-time Reference number A2122-25-0002 Job locations St. Nicholas Close Yeovil Somerset BA20 1SB **Job Description** Job responsibilities **Job Title: Medical ReceptionistHours: 26 hours per week (08:30 to 18:30 Mon+Weds and 08:30 to 16:30 Fri)Place of Work: Penn Hill SurgeryReports to: Patient Services Manager**Job Summary To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone. To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery **Key Relationships**

*   Patients, visitors, carers and family members
*   Partners
*   Practice Manager
*   Management Team
*   All members of staff

Job Responsibilities - Reception To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed Enter patient information accurately onto the computer (EMIS) as required Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery Action tasks on EMIS, AskmyGP and Email on a daily basis Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record. **Patient Notes And Correspondence:** Check patient details and ID for changes of address for existing and new patients Ensure the collection and dispatch of all George Lloyd notes Set up Patient Online Services for those patients that apply Job Responsibilities - Administration Completing tasks. Dealing with enquires from patients/insurance companies/solicitors/hospitals etc. Deal with patient registrations including temporary patients and deductions. Summarising medical records. Action summary care records, GP2GP, amendments, rejections and unmatched documents. Scanning and coding of clinical documents. Distribution of emails. Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager and Patient Services Manager. Premises: Prepare the surgery at the start of the day to receive patients Open front doors at 8.30am When last to leave at the end of the day, ensure that the building is totally secured, all computers, screens, copiers and other electrics are switched off. If GPs are still working, inform them that you are leaving the building so that they know that they have to activate the alarm Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Patient Services Manager. General: **General Responsibilities**

*   Attend team meetings, monthly staff meetings and other meetings as appropriate
*   Participate in, and contribute to, service improvement work with the Practice Manager and Partners.
*   To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance

**Confidentiality**

*   In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
*   In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and

other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

*   Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Job Description Job Responsibilities **Job Title: Medical ReceptionistHours: 26 hours per week (08:30 to 18:30 Mon+Weds and 08:30 to 16:30 Fri)Place of Work: Penn Hill SurgeryReports to: Patient Services Manager**General:

*   Attend team meetings, monthly staff meetings and other meetings as appropriate
*   Participate in, and contribute to, service improvement work with the Practice Manager and Partners.
*   To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance

**Confidentiality**

*   In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
*   In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and

other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

*   Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification **Qualifications Essential**

*   Person Specification
*   NecessaryDesirable
*   Academic / Vocational Qualifications-5 GCSEs or equivalent, including English and MathsCustomer care training
*   NVQ 3/AMSPAR
*   Experience-Experience of working in public reception environment
*   \-Experience of telephone switchboard operation
*   \-Experience of using a clinical medical system, or similar
*   \-Experience of Microsoft Office software
*   \-Experience of dealing with the public/patientsExperience of using Emis Web
*   Knowledge of primary care in the NHS.
*   Skills-Excellent communication (oral and written) skills and outstanding interpersonal skills
*   \-Excellent keyboard and computer skills
*   \-Ability to listen and empathise
*   \-Appropriate IT knowledge, skills and experience
*   \-Negotiating skills and problem solving
*   \-Good time management
*   Qualities-An understanding, acceptance and adherence to the need for strict confidentiality
*   \-Ability to use own judgement, resourcefulness and common sense
*   \-Ability to work without direct supervision and determine own workload priorities
*   \-Ability to work as part of an integrated multi-skilled team
*   \-Pleasant and articulate
*   \-Able to work under pressures
*   \-Able to work in a changing environment
*   \-Able to use own initiative
*   \-Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times
*   \-Willing to work flexible hours as necessaryOutside interests
*   Empathetic understanding of patients needs and expectations

Person Specification Qualifications Essential

*   Person Specification
*   NecessaryDesirable
*   Academic / Vocational Qualifications-5 GCSEs or equivalent, including English and MathsCustomer care training
*   NVQ 3/AMSPAR
*   Experience-Experience of working in public reception environment
*   \-Experience of telephone switchboard operation
*   \-Experience of using a clinical medical system, or similar
*   \-Experience of Microsoft Office software
*   \-Experience of dealing with the public/patientsExperience of using Emis Web
*   Knowledge of primary care in the NHS.
*   Skills-Excellent communication (oral and written) skills and outstanding interpersonal skills
*   \-Excellent keyboard and computer skills
*   \-Ability to listen and empathise
*   \-Appropriate IT knowledge, skills and experience
*   \-Negotiating skills and problem solving
*   \-Good time management
*   Qualities-An understanding, acceptance and adherence to the need for strict confidentiality
*   \-Ability to use own judgement, resourcefulness and common sense
*   \-Ability to work without direct supervision and determine own workload priorities
*   \-Ability to work as part of an integrated multi-skilled team
*   \-Pleasant and articulate
*   \-Able to work under pressures
*   \-Able to work in a changing environment
*   \-Able to use own initiative
*   \-Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times
*   \-Willing to work flexible hours as necessaryOutside interests
*   Empathetic understanding of patients needs and expectations

Employer details Employer name Penn Hill Surgery Address St. Nicholas Close Yeovil Somerset BA20 1SB Employer's website https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

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