**Please note: applications by email to talent@eip.com, NOT via the 'apply' buttonJob title:** Talent Acquisition Advisor **Department:** Human Resources (HR) **Office:** Leeds **Reports to:** Head of Talent Acquisition **Term:** Permanent **Working hours:** Full-time (3 days in the office & 2 working from home) **We are delighted to be offering a new opportunity to join our Talent Acquisition Team. High levels of stakeholder engagement, ownership for full recruitment lifecycles in our business services teams and an opportunity to contribute to a business beyond simply 'filling roles' this is a great opportunity for a talent/recruitment professional to join our innovative and thriving firm.There will be opportunities to work on international vacancies as well as those closer to home whilst learning about or augmenting your knowledge of the legal/IP sector.Please note: applications by email to talent@eip.com, NOT via the 'apply' buttonAbout The Role** Support Staff Recruitment The TA Advisor leads on all support staff recruitment, providing end-to-end solutions for the stakeholders, leading the engagement with applicants, third-party suppliers and other external providers.

*   Liaise with internal stakeholders to scope support staff vacancies and to agree sourcing strategies.
*   Leading on third-party sourcing strategies.
*   Conducting initial interviews for support staff applicants to EIP.
*   Arranging interviews and associated testing for applicant interviews.
*   Manage the progress of support staff vacancies in the Owls ATS.
*   Finalising all successful hires, including effective offer management with preferred applicants.
*   Advising on EIP’s market position within the support market and balancing that with EIP’s commercial objectives to provide advice to stakeholders on the same.
*   Work with stakeholders on recruitment process improvements for each department including interview testing.
*   Optimise the use of the MS Co-Pilot AI tool to drive efficiencies in the recruitment processes for which they are responsible.

It is envisaged that the TA Advisor will also become responsible for a direct sourcing strategy for support staff and will engage in the search for and headhunting of talent using platforms such as LinkedIn Sales Navigator **Additional Responsibilities** In addition, the TA Advisor will support the fee earning recruitment activities (led by the Head of Talent Acquisition), providing support in busy periods and working with stakeholders and external recruitment partners in the absence of the Head of TA. The TA Advisor will be expected to become a superuser on the ATS and maintain accurate records relating to their recruitment processes and working with the Head of TA on process improvements. The TA Advisor will also help represent TA on business-wide groups, including but not limited to EIP's DE&I initiatives. **To be successful in this role you will meet the following essential criteria:Practical Experience**

*   1-3 years recruitment/TA experience.
*   The role would particularly suit someone coming from a legal or other professional services support desk in a recruitment firm or a role within a law/professional services business where they have focused on support staff vacancies.
*   Stakeholder management skills – it is important that the successful candidate can take these responsibilities on autonomously.
*   Experience in interviewing applicants at a range of levels and/or disciplines.
*   Persuasive and influencing skills.
*   Experience of ‘pitching’ roles and businesses to applicants.
*   Offer management skills – gained either in-house or by closing deals in a recruitment firm.
*   Excellent written communication skills.
*   Presentable, credible and confident when in a face-to-face setting.
*   Strong IT skills. We are a tech-led organisation and make use of the most up-to-date technologies available.

**Attitude/Mindset**

*   A passion for working in TA and enjoyment of the entire application lifecycle.
*   A customer service driven mindset, determined to deliver for your stakeholders.
*   Pride in the working for EIP, demonstrable through the positive communications with those inside and outside the business.
*   An analytical mind, always willing to consider a problem from multiple angles.
*   A commitment to maintaining strong DE&I credentials throughout the recruitment process.
*   Places a premium on transparency and delivering honest, straight-forward advice even when it is unlikely to be well-received.
*   An understanding of the importance of robust data integrity and using that data to drive improvements.
*   A mindset that no task is too junior, and all tasks must be completed, regardless of job title and salary level.
*   An ability to maintain enjoyment of your role even in time-pressured or high-volume periods of work.

We also encourage applications from candidates who can demonstrate the following non-essential criteria:

*   Experience of working in an IP firm or Law firm.
*   Experience of handling roles across multiple business services sectors concurrently.
*   Knowledge of the Cornerstone HR / ATS package.

**Other Information** With our state-of-the-art paperless systems, we offer hybrid working. EIP’s employees also enjoy reduced business hours on the days when working from the office subject to there being no urgent work commitments. EIP has a friendly, progressive and mutually supportive working environment along with a smart casual dress policy and stylish modern offices. **Equal opportunities** EIP is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences. **Please note: applications by email to talent@eip.com, NOT via the 'apply' button**

Talent Acquisition Advisor

**The Company:**Founded in 2016, Assured Data Protection (ADP) has already become a global brand. Drawing on over 200 years of collective industry experience, ADP has created the simplest&#8239;platform to meet the cyber resiliency requirements for large SME to enterprise sized organisations. Operations are controlled from ADP’s head office in Leeds (UK) with a further hub in Washington DC (US).**Job Summary:**As the Global Service Desk Manager at Assured Data Protection, you’ll take the reins of our 24/7 multi-lingual service desk teams distributed across three continents, driving customer engagement and ensuring world-class technical service delivery. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding best practices.

**Key Responsibilities:**

*   Manage multiple support ticket queues to maintain SLAs, prioritization, and response timeliness across L2, L3, and Escalation teams
*   Drive service performance and propose innovative improvements
*   Work hand-in-hand with client services, implementation, and other team to ensure customers receive a world-class service from day one
*   Build and nurture strong client relationships and recognize when customers need extra touch
*   Oversee service review meetings and report progress to Global Director of Customer Success
*   Strive to become a technical SME for Assured’s product set and a point of technical reference for the business
*   Instill in the team a high first-time fix rate
*   Oversee the escalation of incidents
*   Identify resource requirements and assign individual responsibilities
*   Ensure KPIs are effectively measured and monitored, and any variations are immediately communicated
*   Take the lead in building out processes, guidance, and communications aligned with industry best practices
*   Identify opportunities for continual improvement that add value and drive the organization forward

**Key Experience and Qualifications:**

*   5+ Years in a Technology Leadership role focused on delivering an excellent customer experience
*   Proven experience managing and leading a 24/7 service desk
*   A technical background and experience in an MSP environment
*   Exceptional communication skills, the ability to lead teams, and team leaders, including remote ones
*   Significant incident management experience is advantageous
*   Experience with Rubrik or similar backup technology is a significant advantage
*   Flexibility with working hours given that the service desk is 24/7
*   Given the office location, a valid driving licence would also be beneficial
*   Understanding of ITIL Processes and Framework
*   Strong structured problem-solving techniques
*   Willingness and ability to work in a fast-paced and rapidly growing environment
*   An ability to learn and grow within the role – obsessed with delivering the best possible experience to consumers of the services and committed to continuous service optimization and enhancement
*   Strong work ethic and ability to work on own initiative
*   Exceptional teamwork and leadership skills
*   Exceptional communication skills are critical as this role is the technical face of the business

**What We Offer:**

*   Hybrid working options for flexibility (expected to be in our Harewood office at least two days per week with the UK team)
*   Generous annual leave that increases in line with service
*   Regular team-building and off-site company events
*   Ongoing learning and development opportunities
*   Defined contribution pension scheme and life assurance benefits
*   A dynamic, inclusive, and collaborative work environment

Assured Data Protection values diversity and inclusivity. We offer perks such as flex holidays, a robust 401k plan, and flexible working practices to allow our employees to be their best selves. We are an equal-opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

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Global Service Manager

Colliers (NASDAQ, TSX: CIGI) is a leading global diversified professional services company, specializing in commercial real estate services, engineering consultancy and investment management. With operations in 70 countries, our 22,000 enterprising professionals provide exceptional service and expert advice to clients. For nearly 30 years, our experienced leadership – with substantial inside ownership – has consistently delivered approximately 20% compound annual investment returns for shareholders. With annual revenues exceeding $4.5 billion and $99 billion of assets under management, Colliers maximizes the potential of property, infrastructure and real assets to accelerate the success of our clients, investors and people. Learn more at corporate.colliers.com, X @Colliers or LinkedIn.

**Job Description**

A unique opportunity to be a founding member of our Aire Park Customer Experience (CX) team based at 1&3 South Brook St, a brand-new commercial destination for Leeds South Bank. Just 7 mins from Leeds Station, you will initially be based in the exceptionally designed Atrium/Reception area. The role of CX Team Member is to deliver memorable instances to our clients, occupiers, visitors and stakeholders by forming long lasting relationships and act as an ambassador for the building and for Aire Park.

The role will offer any successful candidate with an opportunity for growth and development as part of a team that will be uniquely Aire Park as the destination grows with the next commercial phase of 75,000 sq ft due to complete Autumn 25.

*   Identify opportunities to enhance the customer experiences by being innovative and creative
*   Ensure the fundamentals of customer services are followed and delivered to the highest standards
*   Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the Park.
*   Ensure front of house areas are always immaculately presented
*   Support the Aire Park team’s initiatives to elevate customer experiences (occupier & community engagement, social media and social value)
*   Identify opportunities to engage and collaborate with local businesses, community groups and with Leeds City Council for the benefit of the Aire Park community

*   Ensure property visitor management processes are strictly followed
*   Build professional relationships with clients, occupiers, guests and stakeholders
*   Deal with complaints and offer prompt resolutions, escalate where necessary
*   Assist the management team in maintaining and updating content for the Aire Park occupier service Ap.
*   Adhere to Aire Park’s H&S protocols
*   Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required
*   Actively participate and execute all Beyond: Front of House initiatives to enhance CX delivery
*   Follow Beyond: Front of House standard operating procedures and guidelines
*   Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records
*   Firmly abide by Beyond: Front of House dress code and personal presentation policy
*   Log any property faults/issues with the helpdesk and inform the Aire Park Estates Team.
*   Proactively offer concierge services such as dry-cleaning pick up & drop off, restaurant reservation, transport arrangements etc
*   Key and fob access management in accordance with the site’s access procedure.

**Expertise & Professional Development**

*   You understand the importance of building and sharing expertise with clients, occupiers, visitors and stakeholders.
*   Good literacy and numeracy skills
*   Intermediate knowledge of MS Outlook, Word, Excel and PowerPoint
*   Experience in the hospitality sector (hotels, restaurant, aviation, concierge retail) sector is necessary

**Commercial Awareness & Value Add**

*   You understand what the team/department does and how your role contributes to the success of the team
*   You possess commercial awareness and latest customer experience trends
*   You continuously strive to seek opportunities to add value by enhancing customer experiences

**Innovative Thinking & Agility**

*   You understand the need for innovation and agility in the business environment and in your role
*   You will demonstrate a sense of urgency

**Communication & Managing Expectations**

*   You understand the importance of effective communication, both written and verbal skills
*   You will strive to anticipate needs and exceed expectations
*   You will communicate to provide required information as well as offer prompt resolutions

**QualificationsService Excellence**

*   You understand the key components of service excellence
*   You continuously demonstrate delivery of exceptional customer experiences.

**High Quality Work**

*   You understand the importance of delivering high quality work
*   You deliver high levels of accuracy of information, data and attention to detail
*   You demonstrate excellent organizational and time management skills

**Productivity & Efficiency**

*   You understand the importance of being productive and delivering the objectives
*   Intermediate knowledge of MS Outlook, Word, Excel and PowerPoint
*   Possess excellent oral and written communication skills

**Collaboration**

*   You understand why collaboration is important at Aire Park and actively seek opportunities to work with others

**Service Excellence**

*   You understand how the role you do contributes to the overall success of Beyond: Front of House service offering and Aire Park
*   You comply with all company legislative and regulatory requirements, policies and procedures
*   You will have a proactive approach and showcase a flexible mindset
*   You will work well individually and as part of the team
*   You will demonstrate a positive mindset towards the changing expectations and market trends
*   Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client
*   You will be aware of your areas for development and learn from your mistakes
*   **Professional Conduct & Integrity**
    
*   You understand what is required from you as a Colliers professional.
*   You are aware and can recall the Colliers values, vision and mission
*   You understand the importance of diversity & inclusion in everything you and Colliers does
*   **Community**
    
*   You understand the importance of community within Colliers & Aire Park’s business and the wider community too

**Additional Information**

At Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process.

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