**JOB TITLE: 130550 Product Manager - BTB Payments ProductROLE TYPE: 12 Month Fixed Term Contract or Internal SecondmentLOCATIONS:** Birmingham, Bristol, Edinburgh or London

**HOURS:** Full-Time

**WORKING PATTERN:** Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity:

An exciting opportunity has arisen to join the Domestic Payments Product Team within Business Transaction Banking (BTB) as a Product Manager. BTB provides a diverse range of products and services both domestically and internationally to BCB customers. The team is responsible for Product Management, Governance, Commercialisation and Pricing & Performance, playing a crucial role in meeting evolving client needs and supporting our group purpose of Helping Britain Prosper.

In this role, you'll own and execute the Cash & Cheque strategy to shape the future physical payments proposition in an evolving landscape, ensuring the successful financial performance of the product set.

**Key Accountabilities:**

*   **Lead change activity**: Oversee product launches, pilots, withdrawals and enhancements, ensuring timely and effective delivery.
    
*   **Define future vision and roadmap**: Develop and implement strategic plans for physical payments, aligning with client and business needs.
    
*   **Provide product expertise**: Ensure governance, collateral, pricing, infrastructure and support are in place for product success.
    
*   **Champion product and client needs**: Identify and scope requirements for development, including funding and marketing.
    
*   **Ownership of change**: Drive initiatives that deliver Payments Strategy, optimise client experience and minimise impact on BCB P&L.
    
*   **Interlock with partners**: Collaborate with various bank teams to ensure alignment and effective execution.
    

**Why Lloyds Banking Group**

We're on an exciting journey and there couldn't be a better time to join us! The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

**What You'll Need**

*   **Product Knowledge**: A deep understanding of Cash and Cheque products and supporting operational processes is critical. This includes knowledge of the product lifecycle, regulatory requirements and the ability to lead product performance.
    
*   **Large Scale Change**: Experience in delivering customer-focused, innovative change across a large organisation and complex partner matrix. The ability to deliver both business and client value drivers to meet critical metrics and SLAs across performance and budget.
    
*   **Delivery Track Record**: A robust history of delivery in a banking service provision environment, demonstrating a clear focus on meeting agreed business targets, priorities and objectives. Including experience in commercialising investment projects and driving business growth.
    
*   **Communication**: An effective communicator with the ability and confidence to communicate complex topics.
    
*   **Influencing**: Validated ability to influence across leadership teams as appropriate, to persuade and negotiate with senior leaders and stakeholders.
    
*   **Self-motivation and Initiative**: Ability to lead others to deliver on initiatives, work at pace and handle conflicting priorities.
    

**About Working For Us**

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

**We also offer a wide-ranging benefits package, which includes:**

*   A generous pension contribution of up to 15%
    
*   An annual performance-related bonus
    
*   Share schemes including free shares
    
*   Benefits you can adapt to your lifestyle, such as discounted shopping
    
*   30 days' holiday, with bank holidays on top
    
*   A range of wellbeing initiatives and generous parental leave policies
    

If you're excited by the thought of becoming part of our team, get in touch. **We'd love to hear from you!**

Product Manager - BTB Payments Product (12 Month Contract)

**About Us -**

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Now let’s hear it directly from the creators – About | John Crane

Connect with us on LinkedIn: John Crane: LinkedIn

**Job Description**

We currently have an exciting opportunity for a Reliability Technician to join our Grangemouth team reporting to the Contract Manager. This role focuses on ensuring the reliability and performance of mechanical seals while building strong customer relationships. Key responsibilities include analysing seal failures, refurbishing components, and managing stock and data using tools like SAP and Servicemax. The role involves conducting site tours, implementing preventative measures, and addressing chronic failures to improve reliability. It also includes overseeing equipment upgrades, providing training, and supporting 24-hour service coverage as needed. Success in this role requires adaptability, problem-solving skills, and a collaborative approach to integrate seamlessly into the client’s operations and drive reliability improvements.

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

**Duties & Responsibilities** (not limited to)

*   Reliability - Service the onsite equipment and ensure plans are in place and being driven to delivery reliability service on all levels, including improvement opportunities in line with the current contract terms and conditions including ‘Out of Hours’ site cover.
*   Provide support to the reliability process, root cause analysis, fault finding, rectification, report writing and proposal generation as required, alongside attending meetings (as required) with the end user. Providing a link between end user requirements and various John Crane Departments.
*   Work well within a small team both to offer support and to be supported during the completion of daily tasks.
*   Ensure accurate and effective communication.
*   Support transactional business opportunities.
*   Promote new technology.
*   To understand and build intimate knowledge of client & partners processes procedures and drivers.
*   Relationship - Form integral part of client’s in-house contract management team.
*   Support - Ensure Customer is adequately supported and in position to carry out necessary duties. Including tooling, procedures, systems and technology.
*   Manage stock control in order to meet the contract seal delivery requirements and ensuring that stock levels are sufficient but not excessive in support of the contract.
*   Complete mechanical seal repair as required.
*   Conduct Plant Tours and feedback any found equipment issues to the end user to drive timely rectification thereby preventing unnecessary equipment outages.
*   To provide one-to-one and group training sessions when required.
*   To provide support and guidance to any on-site business partners during the commissioning phase of new equipment installation or mechanical seal upgrades.

**The Individual**

*   Rotating equipment experience and engineering knowledge in a proactive reliability environment.
*   Communication - Excellent all round communication & interpersonal skills, written and verbal, at all levels of an organisation.
*   Approach - Logical & process orientated delivery of results.
*   Proactive problem solving.
*   Dynamic self-starter.
*   Commercially sensitive.
*   Language - Local language requirements plus English.

**Diversity & Inclusion**

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane) or LinkedIn.

Reliability Technician

Uncapped Commission Structure Thursday to Monday 10 am – 5.30 pm Midlothian Are you someone who has a passion for sales? Contract Scotland has an exciting new requirement for a New Home sales advisor to join our client’s team in Midlothian. Your working week will be Thursday to Monday 10 am – 5.30 pm – Tuesday and Wednesday as your days off. You will be delivering excellent customer service and guiding the customer through the ‘new homes’ purchasing process. This would suit an existing Sales Advisor or a proactive, process-driven person with good communication skills. **The Role Itself Will Involve**

*   Ensuring that the general presentation of the site and that of the sales complex is maintained to a high standard.
*   Ensuring that outstanding customer service is delivered throughout the customer journey
*   Guide potential purchasers around show homes, stock plots and sites to fully demonstrate the product
*   Liaise with purchases, solicitors and financial advisers on a regular basis.
*   Meet and exceed sales targets.

**As a Potential Candidate, You Will Have**

*   Experience working within a face-to-face sales environment
*   Experience working as a Sales Advisor for a residential house builder is desirable
*   Computer literate (knowledge of Microsoft Office packages)
*   Excellent presentation skills
*   Full UK Drivers License
*   Willing to be flexible concerning day-to-day duties and hours worked.
*   Lone working, dependent on site.
*   Able to work weekends and bank holidays

If you are interested in applying for this role, please apply with a copy of your most recent CV. **Legal Information** We act as an employment agency for permanent work and as an employment business for temporary work. For roles in the UK, applicants must be eligible to live and work in the UK. We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.

New Home Sales Advisor

**Additional InformationJob Number** 25015617 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SRVIEW ON MAP **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management A Staff Canteen Attendant is required to work alongside our kitchen team to ensure the service and Staff Canteen which serves up to 200 staff members per day. The canteen serves food to a high standard using all fresh ingredients in a buffet style set up. The Staff Canteen Attendant works Thursday and Friday between 10am and 7pm. This is a permanent role with a salary of £9,875.84. The hours for this role will be 16 per week, perfect for those looking for a part time position that introduces them to many people while working in a back of house hospitality environment. Requirements: We are looking for someone who is ready to take the next step on your career path. Ideally you will have at least 1 years’ experience within a food and beverage environment. The service provided by the Associates’ Restaurant team has a major impact on team morale and satisfaction. Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:

*   Provide food and beverage in a prompt, efficient and courteous manner.
*   Ensure that the food is presented in an attractive/appetizing manner

Prepare a fresh salad bar daily, hot drinks machine and other items for meal periods.

*   Clean tables and equipment.
*   Clean staff canteen floor by sweeping and mopping. Cleans walls/tiles/doors by washing.
*   Liaise with the kitchen to ensure an adequate supply of good quality food.
*   Satisfy associates complaints or if unable to do so record them and passes them on to the senior kitchen team
*   Provide excellent internal customer service
*   Seek own solutions to the minor obstacles that occur from time to time
*   Project a pleasant and positive professional image to all contacts at all times
*   Take ownership of the area and ensure it is welcoming and pleasant for all

So why work for the world's largest hospitality company?

*   A competitive salary plus free meals whilst on duty.
*   28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
*   Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
*   50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
*   Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
*   50% off Spa Treatments and £50 gym membership within our One Spa!
*   24/7 and employee healthcare plan with access to Mental Healthcare first aiders
*   Refer a friend to work with us and receive a £500 bonus
*   Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
*   Many more benefits however most importantly, we’ll help you grow, and develop you as an individual

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Part Time Canteen Attendant

**Job DescriptionWho we are** We are a global investment company that helps clients and customers to plan, save and invest for the future. By doing so, we enable our clients and customers to be better investors. Strengthening talent and culture is one of our strategic priorities. We strive to make abrdn a great place to work so that we can attract and retain the industry’s best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society. abrdn comprises three businesses, Investments, Adviser and interactive investor (ii), each of which focuses on meeting and adapting to our clients’ evolving needs.

*   Investments manages £368bn of client assets, offering investment capabilities built on the strength of our insights from wide-ranging research, worldwide investment expertise and local market knowledge.
*   Adviser provides financial planning solutions and technology to over half of the UK’s financial advisers, enabling them to create value for their businesses and clients.

**ii**, the UK’s second-largest direct-to-consumer investment platform, helps over 430,000 individual customers to plan, save and invest in the way that works best for them **About The Department** The Customer Service area is responsible for responding to inquiries, problem solving, and administering support to existing and/or prospective clients. **About The Role** We are seeking a diligent and empathetic Complaint Consultant to join our team. As the Complaint Consultant you will get the opportunity to be responsible for investigating, evaluating and resolving client complaints in an impartial, fair and professional manner, whilst complying with FCA DISP rules. **Key Responsibilities**

*   Listen to and actively engage with customers, making sure their concerns are fully understood.
*   Ensure all relevant evidence is gathered from customers and key stakeholders to ensure fair outcomes.
*   Communicate clearly, concisely, and professionally to ensure customers understand the decision reached.
*   Determine if compensation for financial loss and/or a distress and inconvenience payment is appropriate and at what level.
*   Build valuable relationships with internal and external customers and provide guidance to ensure we meet regulatory standards for complaint handling.
*   Keep up to date with complaint handling regulations and pass continual assessments to ensure they remain fully compliant.

**About The Candidate Requirements**

*   Established working experience in a customer facing environment - Financial Services industry experience desirable but not essential
*   Excellent verbal and written communication skills.
*   Proven ability to work unsupervised within a regulatory driven environment.
*   Ability to influence others
*   Proven ability to work unsupervised while meeting tight timescales.

We are proud to be a Disability Confident Committed employer. Therefore, if you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire and one of our team will reach out to support you through your application process. **Our Benefits** There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here. **Our business** Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here. We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. **If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.**

Latest Remote Jobs inEdinburgh, Scotland·Customer Service

Product Manager - BTB Payments Product (12 Month Contract)

Product Manager - BTB Payments Product (12 Month Contract)

Reliability Technician

Reliability Technician

New Home Sales Advisor

New Home Sales Advisor

Part Time Canteen Attendant

Part Time Canteen Attendant

Complaint Consultant

Complaint Consultant

Latest Remote Jobs in
Edinburgh, Scotland·Customer Service