Warehouse Logistics Administrator

At our JAS Cardiff site, we now require a logistics, Warehouse Administrator to support our customers via email & phone.

You'll be working as part of a Logistics Team, this role will actively support our customers, ensuring their expectations are exceeded through clear and precise communication.

As a customer facing role, it is crucial to create and develop existing good relations with customer contacts, pro-actively addressing risks to delivery performance and other customer metrics, continually improving the customer experience with JAS.

The role demands a person who can effectively coordinate data and information between internal Logistics Team, Planning and Dispatch, to deliver accurate responses to customers and eliminating the risk of potential escalations.

Tasks will include maintaining data in a range of customer specific systems, e.g. Portals and Spreadsheets, to ensure they are updated timely and accurately, feeding back short-term schedule changes, operational notifications, alerts and customer evaluation data.

The Warehouse Administrator is the primary contact for any customer. You shall be responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign JAS offices. You shall be responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties. This position requires results with regard to accurate, complete and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

• Processes orders for shipment received from customer or foreign JAS offices.
• Compiles sorts and verifies accuracy of data to be entered.
• Examines records and related documents of shipments and informs customer of shipping dates, anticipated delays and any additional information needed by customer.
• Submit into the system for the customer, records or files copy of orders received as requested.
• Confers with operations clerk to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares accuracy data or M&S about their target.
• Investigates overdue and damaged shipments or shortages in shipments for customers.
• Analysis of complaints concerning services rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts included in their target.

QUALIFICATIONS:

• Computer skills including Microsoft Office suite, Excel and operational system (WMS).
• Good written and verbal skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Customer orientated
• Follow-up on pending issues and orders
• Able to effectively solve problems
• Able to establish priorities and multi task
• English advanced.

EDUCATION AND EXPERIENCE:

• A minimum of 2 (two) years’ of experience in Warehouse Environment & Administration