Place Management Manager

Place Management Manager 

• Cardiff, CF10 with Free Parking, subject to availability
• Office-Based with option to work from home 2 days a week after a successful probation period.
• Full Time, 37.5 hours per week, Monday – Friday. (On occasion you may be asked to work outside of our core working hours. This will be communicated in advance).
• £36,400 plus bonus of up to 4% of salary related to performance against set KPIs and company values
• Fixed Term until November 2026, with genuine potential for this to be extended in 5-year increments 
• Comprehensive Benefits Package including:
• 25 Days Annual Leave + UK Bank Holidays 
• Annual paid volunteering days 
• Learning & Development Budget
• Access to private health insurance (including online GP appointments available 24/7)
• Pension contribution 
• Wellbeing perks 
• Cycle to work scheme

The Company:

A private, not-for-profit membership organisation whose objective is to transform the City of Cardiff. They provide a voice for their members, making Cardiff a vibrant, safe, and prosperous city for businesses, residents, and visitors. Through innovative projects and strategic partnerships, their mission is to enhance the city’s public spaces and deliver tangible improvements that make a real difference.

The Culture:

Embracing values of integrity, compassion, communication and collaboration, they are member-focused and city-centric. Their work is impactful, helping to shape Cardiff’s urban environment and the emerging future.

The Role: 

As Place Management Manager, you’ll lead on ensuring Cardiff’s public spaces are well-maintained, attractive, and accessible. Working closely with key stakeholders, local authorities, and businesses, you’ll oversee street cleaning, safety initiatives, public realm enhancements, and operational projects. You will be passionate about creating clean, safe, and welcoming urban spaces, combining strategic planning with on-the-ground action.  Your expertise will be within facilities management / public realm operations / safety and security OR urban regeneration, combined with comprehensive project management experience, from concept to completion.

Responsibilities:

• Strategy & Budgetary Control; lead and manage the development and delivery of an annual plan that aligns with the organisation’s vision and delivers value to its members.
• Operations & Maintenance; manage and coordinate city-centre cleaning and maintenance initiatives to improve Cardiff’s streetscape.
• Safety & Security; work with local authorities, police, and partners to enhance public safety, reduce anti-social behaviour, contribute to emergency planning, and participate in counter-terrorism plans. Lead on business crime initiatives, ensuring their relevance in addressing issues within the daytime and evening/night-time economies. Ensure the successful management of the city’s radio scheme, championing the scheme to new businesses and provide communication content to promote best practices and share key messages. 
• Stakeholder Engagement; build strong relationships with businesses, councils, and service providers to deliver impactful projects. Collaborate with partners to coordinate an organised response to the challenges facing the city and businesses in the nighttime economy. Arrange appropriate training for partners and member businesses to improve best practice within the city centre.
• Public Realm Enhancements; oversee improvements such as street furniture, lighting, and wayfinding to create a more welcoming environment. Management of the cleansing team and taxi marshal contract ensuring it is adhered to, reported on, and remains a good return on investment. Manage partners and contractors ensuring the delivery of the action plan runs on time and within budget. 
• Sustainability & Innovation: Identify opportunities to implement sustainable and forward-thinking urban solutions. Explore opportunities to develop relationships with partners to enhance the success of projects and campaigns. 

Skills & Experience:

• Experience in facilities management, public realm operations, or urban regeneration.
• Experience managing complex projects and reporting at a Board level.
• Experience within operations control, business planning and budget management.
• Experience in delivering crime or safety focused projects.
• A creative thinker with demonstrable experience of bringing forward innovative solutions to challenges. 
• Able to communicate professionally and confidently to a range of stakeholders.
• Experience in engaging and influencing public and private stakeholders at all levels.
• A strong team player with experience of partnership working.
• Demonstrable understanding of the challenges and opportunities facing cities and Wales. 
• Understanding and experience of current government policy regarding community safety and the night-time economy.
• Strong sense of initiative and highly self-motivated, demonstrating an ability to achieve deadlines despite challenges or obstacles.
• Able to produce clear, succinct and well-structured written work. 
• Able to reach sound judgements after careful consideration and systematic evaluation of relevant facts.
• Ability to apply available resources in an organised manner, translating plans into action and objectives into realities.
• A proactive, hands-on approach with a passion for improving city environments and a genuine interest in Cardiff as an area to live, work and visit.

Due to the sensitive nature of the role, it is a requirement that the successful applicant agrees to Disclosure Barring Service checks, which requires at least 3 years’ worth of address history within the United Kingdom.  

Aspire Recruitment Services Ltd. is acting as an Employment Agency in respect to this vacancy.